Talk to someone who actually knows
Every item on this site was made by an independent shop, not stamped out on a line. If you have a question about how something is joined, what it is finished with, or whether it will survive your winter — ask, and we will get you an answer directly from the builder of that item.
How to reach us
[email protected] — the surest way to reach us, and the easiest way to send a photo or a measurement.
717-405-2136
Leave a message and we will return it during regular business hours.
We do not answer Sunday calls in person. Leave a message and we will return it during regular business hours.
Ask us about the build, not just the order
This is the part most stores cannot offer. Good things to ask about:
- Custom sizes and modifications. Buyers have had a well cover built to an unusually large wellhead and a rear door added to a barn mailbox for a small extra charge. If you need something a little different, ask before you order rather than after.
- Which birdhouse suits the birds in your yard. Listings name the species each house is built for, but if yours is not listed, ask.
- Lead times on a specific piece. Some items ship in 2–3 business days; others are built to order and ship within 15 business days. If a birthday or a housewarming is involved, call first.
- Whether a piece is right for your climate or exposure. Wood durability varies by species and by piece, and the builder is the person who knows.
Order questions
Where is my order? We provide a tracking number as soon as one becomes available. If your ship window has passed and you have not heard anything, email us and we will chase it.
My package arrived damaged. Inspect it on arrival. If it looks damaged, refuse it and have the carrier return it to sender — then contact us.
I want to return something. Contact us within 14 days of receipt, for any reason at all. We will send you a free return label and refund your purchase price. A 10% restocking fee applies to most returns; it is waived if the item was defective or if we got the size or colour wrong. Once we receive and inspect the return, allow 7–10 days to process it — refunds can take 3–5 billing cycles to show on your statement.
Tell us what you are looking for
We add pieces regularly and we take requests seriously. If there is a handcrafted item you have been hunting for and cannot find, tell us — we may already know the shop that makes it. We also welcome feedback of every kind, including complaints. That is not a formality; it is how a small operation finds out what it is getting wrong.